Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Contact Information: Name, company name, email address, phone number, and mailing address provided when submitting inquiry forms or sample submissions.
• Sample Submission Data: Information about samples submitted for testing, including product type, matrix, and requested analyses.
• Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs, collected through standard web analytics tools.
• Communications: Records of correspondence including emails and form submissions.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill laboratory testing requests and deliver results.
• Communicate with you regarding your samples, test results, and account.
• Respond to inquiries and provide customer support.
• Send service updates, invoices, and relevant laboratory communications.
• Improve our website, services, and client experience.
• Comply with applicable legal and regulatory obligations.

We do not use your information for automated decision-making or profiling purposes.

3. Sharing of Information

Modern Analytical Sciences does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business, such as LIMS software providers, secure portal platforms, and IT services. These parties are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. Our client portal uses secure encrypted connections for the delivery of analytical results and COAs. While we take data security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain analytical records, sample data, and associated client information in accordance with our ISO/IEC 17025 quality management system requirements and applicable regulatory guidance. Client contact information is retained for as long as necessary to maintain our business relationship and meet legal obligations. You may request deletion of your personal information subject to applicable retention requirements.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website usage. You may configure your browser to decline cookies, though some website features may not function properly as a result. We use analytics data solely to improve user experience and website performance and do not use it to identify individual users.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, please contact us using the information below. We will respond to valid requests within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated policies will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Modern Analytical Sciences
Phone: (863) 608-7800
Email: info@modernanalytical.com